About Us

Founded in 1996, Service Scouts™ (formerly Service Solutions) successfully manages a myriad of surveying, auditing and customer satisfaction survey systems for leading companies in an array of industries that range in size from small and mid-size businesses to Fortune 500 companies.

Service Scouts™ is much more than just a mystery shopping company. We offer an integrated suite of business solutions that enables you to achieve tangible results in the marketplace. We provide you a menu of Service Assessments, Management Reports, and Service Trend Reporting in amazing detail, providing you a snapshot view of department and employee historical performances.

Our innovative vision offers exceptional expertise in building integrated organizational dynamics which include: developing quality performance practices and standards, forming and realizing customer service objectives, creating positive employee attitudes through effective recognition programs, and measuring results through consistent customer feedback.

By partnering with its clients to introduce solutions that incorporate best-practice techniques and clear-cut incentive and accountability programs, Service Scouts can help your company achieve its performance goals.